Quality and fixing faults

Bingola is handmade in Australia. You should expect a high level of quality. If there is a fault, we aim to replace the faulty part rapidly. We also aim to have reliable systems that very rarely cause problems.

Our quality standards

Here are the main quality standards we follow:

We use an office paper standard or higher. The paper supplied by reputable Australian companies. As of 2025, the paper is manufactured in France. The paper meets European Union standards and FSC labelled, including the wellbeing of workers and environmental sustainability.
We use genuine Epson inks, based on Japanese quality standards.
Tickets are individually numbered and sequential. The ticket number is on the bottom right of each ticket. Flick through the tickets to confirm they are properly ordered and counted.
The P value of the ticket measures the likelihood of the ticket winning an averaged game. The value is determined using theoretical statistics and empirical methods. All tickets in a delivery will have the same P value.
Every ticket in a batch is unique and confirmed different. Every wordlist is more unique than the grains of sand on a beach.

The following are some limitations in our quality standards:

Paper may vary slightly in colour from advertised images or the picture in the box. Different reams of paper may have slight differences in tint.
The last ticket in a batch may be exposed to slightly more handling damage than the other tickets. To compensate, we always provide more tickets than we advertise.
Two paper sheets may feed through the printer at the same time. We manually check for this problem, but if undetected it may result in an additional blank ticket.
To avoid unnecessary waste, we repair packaging that has imperfections. For example, we may wipe off excess glue, ink over a scratch or rub out a mark.

About randomness

Our tickets and wordlists are uniquely random, but sometimes or for some people it may appear this is not the case. We would love to show the full brilliance of our systems, including how we ensure randomness and fairness. Some clever features of Bingola cannot be disclosed to protect our game from counterfeiting. Here is what you may need to know:

Our computer systems generate three large random numbers for every single ticket. Each random number has 14 digits. We are very confident each ticket is random.
If someone flicks though a batch of tickets, it may seem that some letters are selected in groups of three or more. In fact, this is consistent with random selection and it is unavoidable.
Our tickets are organised like a Qwerty keyboard. Some tickets have many more letters on one side than the other. This neither better nor worse than a ticket with letters evenly distributed. It makes no difference.
Pick a particular ticket and that ticket should only appear once in a million games or so. That said, a particular player will appear to attract letters or groups of letters with more frequency than others. It seems that after someone notices any sort of pattern, we tend to focus on that pattern, even though it's actually random.

Replacement of faulty parts

If you find anything unsatisfactory with the Bingola product you've received, do not hesitate to tell us and/or ask us to replace the item. In most cases, you do not need to send us back the damaged article or prove that it was damaged. Just use the batch number, ticket number or wordlist number to identify the damaged item, then wríte to us. We will send you replacement materials immediately.

More topics

Dictionaries

Wordlists are randomly selected from a Bingola dictionary. For children and beginners there are dictionary grades from 1 to 4 of increasing difficulty. The grade 1 dictionary has several hundred short, simple words. For adults, there is the senior dictionary with over nine thousands words. Take a peek at what to expect in each dictionary.

Bingola is a registered design See Licensing and legal information